This poster will present ongoing work to improve e-resource metadata workflows at a large university library. With e-resource collections continuing to evolve, managing vendor metadata is complex and time-consuming. Assessing our current practices, identifying redundancies and automation potential, and leveraging complimentary efforts are critical for success.
After migrating from ProQuest's Summon discovery search to ExLibris' Primo discovery search, West Chester University Libraries Electronic Resources Librarian initiated a much needed change in eresource workflow.
E-resources are constantly in-flux and librarians spend a significant amount of time fixing access issues. It is important to communicate issues and track resolutions. This increases transparency, reduces redundancy, and provides a knowledge base. This poster will showcase tools that can be used to create issue reporting forms and workflows.
Discovery Services Librarian, University of Dayton
I manage the life cycle of electronic resources at Roesch Library, which includes access, discovery, assessment, and problem resolution. I also serve as the subject liaison and selector for Sociology, Anthropology, Social Work and Criminal Justice Studies.
Monday March 5, 2018 2:00pm - 3:00pm CST
Exhibit Hall
Seamless and secure access to Library resources is necessary to create a positive user experience. This poster provides a best practice guideline for the implementation of single sign-on (SSO) authentication via OpenAthens. It will review the steps taken: from trial, through product and publisher set-up, to a final successful go-live.
Anne Heimann is the Director of Library Services at Clarkson College. She received her MS in Library Science from the University of Illinois-Urbana-Champaign.
When accessing a library’s electronic resources, patrons must travel through a chain of interconnected technologies. This poster outlines Lasell College, Brennan Library's primary access chains and maps help tickets to where in the chains the access breakdowns occurred.
Many times Interlibrary Loan requests for electronic articles are simply help-desk tickets in disguise. Because ILL staff double-check to ensure that the resource is not already owned before sending out the request, they discover hiccups in access that patrons might not know how to report otherwise, saving library staff time.
Interlibrary Loan Librarian, Clemson University Libraries
Renna Tuten Redd has served as the Interlibrary Loan Librarian at Clemson University since 2015 and oversees resource sharing and document delivery services as well as off-site storage management. Her other current library projects involve participating in the PASCAL (Partnership... Read More →
Monday March 5, 2018 2:00pm - 3:00pm CST
Exhibit Hall
Day to day life in eresources management includes managing several intersecting workflows, across units (at least in our library). While managing the minutiae, how can we keep the big picture of the eresources lifecycle in mind? I will share some ideas from our library when we tackled this question.
The NASIG Core Competencies for Electronic Resources Librarians provided a framework to define the professional practice of electronic resource librarianship. This poster will demonstrate how the NASIG Core Competencies were applied to the advancement in title process for an experienced ERL and the initial training phase of a new ERL.
Email...the ubiquitous workplace technology that contributes to workplace information overload. Though ignoring it might seem like a way out, what are the options when each email needs some level of attention? This poster addresses the use of collaborative technologies to improve productivity, focus the workflow, and manage the overload.
Colleen Major is Head of Electronic Resources Management: Operations & Analysis for Columbia University Libraries, where her work focuses on the electronic resource life cycle.
Head of E-Resources Management: Technologies & User Experience, Columbia University Libraries
Susan Marcin is the Head of E-Resources Management: Technologies & User Experience for Columbia University Libraries, where her work focuses on the e-resources life cycle of acquisitions, access, administration, support, and evaluation. She holds a BA from Trinity College in Hartford... Read More →
Tuesday March 6, 2018 2:00pm - 3:15pm CST
Exhibit Hall
Streaming video is a rapidly growing content area, but underrepresented in ERM tools and Knowledgebases, where serials and monographs have received the greatest attention. The 360 Knowledgebase content team is closing this gap by exploring how to improve libraries' ability to track video streaming content at a title level.
