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13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online

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5. User Experience & Promotion [clear filter]
Monday, March 5
 

10:45am

S002: Limits of Discovery Systems for Users
There is no shortage in the academic literature about the value of discovery tools and how "we done it good." This presentation will focus on interviews conducted during 2017 across 12 academic institutions and highlight the possiblity that all is perhaps not right in the world of discovery tools 

Speakers
NW

Nicholas Wyant

Head, Social Sciences, Indiana University Bloomington


Monday March 5, 2018 10:45am - 11:30am
Salon 4

10:45am

S004: A Collaborative Approach to Creating and Maintaining a User-Centred A-Z List
Motivated by an upcoming migration, the University of Guelph Library redesigned their A-Z database list with an emphasized focus on collaboration, consistency, and user-centredness. This how-to session will describe the redesign process, new workflows, challenges, and next steps for creating and maintaining a collaborative, consistent, and user-centred a-z database list.

Speakers
avatar for Kailey Brisbin

Kailey Brisbin

Electronic Resources & Metadata Librarian, University of Guelph
MP

Melanie Parlette-Stewart

University of Guelph


Monday March 5, 2018 10:45am - 11:30am
Salon 6

1:15pm

S010: Customizing Discovery Interfaces to Understand Users’ Behaviors and Provide Better Service
Customizing a library discovery layer using open-source software enables libraries to tailor services to its users, understand user behavior at user, department, and campus levels, and build integrations with library and campus services. Learn how and why a research library built a discovery interface to consolidate multiple interfaces into one.

Speakers
avatar for Rachel Vacek

Rachel Vacek

Head of Design and Discovery, University of Michigan
Rachel Vacek manages the Design & Discovery department that provides front-end web development, design, content strategy, user research, digital accessibility expertise, and UX strategy across the entire University of Michigan Library web presence. She has previously worked at the... Read More →
avatar for Ken Varnum

Ken Varnum

Senior Program Manager, University of Michigan Library
I am the Senior Program Manager at the University of Michigan Library. In this role, I am responsible for three programs: Library Search, the U-M Library discovery interface, delivery interfaces, and the library's evolving and emerging analytics infrastructure.


Monday March 5, 2018 1:15pm - 2:00pm
Salon 3

1:15pm

S013: How Do Students Do Research? The Student Research Process as Seen in Student Drawings
Images can be a valuable tool for understanding user behavior. This presentation will describe a project in which librarians asked students to draw their research processes to understand how they execute research assignments and use library resources. Project findings will be discussed along with changes made in response to findings.

Speakers
avatar for Molly Beisler

Molly Beisler

Head, Discovery Services, University of Nevada, Reno
Amalia (Molly) Beisler is the Knowledge Access & Discovery Librarian at the University of Nevada, Reno. In this position, she works to tie the work of technical services staff to the needs of users, working closely with public services and co-coordinating assessment initiatives in... Read More →
avatar for Ann Medaille

Ann Medaille

Director of Research Services and the Liaison Librarian Program, University of Nevada, Reno


Monday March 5, 2018 1:15pm - 2:00pm
Salon 6

1:15pm

S014: Discovery Analytics: How Patrons at Three Campuses Interacted with Primo
This study explores the Primo implementation at three campuses. We review analytics to see how often patrons use scopes, facets, advanced search, and embedded services.The study seeks to identify user “success” by looking at indicators, such as saving/emailing records, accessing fulltext, generating citations, and requesting books.

Speakers
avatar for Annis Lee Adams

Annis Lee Adams

E-Resources Librarian, California State University, East Bay
avatar for Margot Hanson

Margot Hanson

Instruction & Outreach Librarian, California State University - Maritime Academy
LW

Laura Wimberley

California State University, Northridge


Monday March 5, 2018 1:15pm - 2:00pm
Room 301

1:15pm

S016: Implementing SimplyE for Academic Libraries: working toward a single search for ebooks
Patrons seeking ebooks are saddled with multiple vendor interfaces. SimplyE makes the experience simpler by searching catalog across ebook aggregators and hiding DRM aggravation. Development of an academic version of this open source app is underway at Minitex. We'll demonstrate the current app and discuss the status of this project.

Speakers
avatar for Christine Peterson

Christine Peterson

Engagement and Emerging Technologies Coordinator, Amigos Library Service
As part of a team at Amigos Library Services, I manage the SImplyE implementation project. Talk to me if you are interested in either hosting SimplyE for yourselves or having us host the app for your patrons.



Monday March 5, 2018 1:15pm - 2:00pm
Room 204

1:15pm

S017: Using Books for Research: Student Habits and Perceptions of E-books and Print Books
EBSCO’s eBooks team has recently conducted research focusing on the student Book workflow in order to understand the end-to-end student user experience using books in the academic library. The team will share findings from this effort, including how students make decisions about Books, including decisions about print books vs. ebooks, and how students want to maintain autonomy throughout their eBook usage.

Speakers
avatar for Deirdre Costello

Deirdre Costello

Director, UX Research, EBSCO Information Services
Comic books, animal rights and UX, of course!
avatar for Kara Kroes Li

Kara Kroes Li

Director of Product Management, EBSCO Information Services
As Director of Product Management for EBSCO, Kara is responsible for understanding the needs of end-users, librarians, and publishers and distilling those needs into product initiatives. Her current areas of focus are user experience, librarian workflows, and partnerships. Prior... Read More →



Monday March 5, 2018 1:15pm - 2:00pm
Room 105

3:00pm

S026-01: I've never seen anything like this: student interpretations of metadata
The authors gathered student reactions to sample catalog records to understand how a specific type of metadata schema is interpreted by students and identify possible changes that could make that mediation (process of interpretation) stronger.

Speakers
avatar for Rebecca Blakiston

Rebecca Blakiston

User Experience Strategist, University of Arizona Libraries
ER

Erik Radio

University of Arizona Libraries
NW

Niamh Wallace

Assistant Librarian, University of Arizona Libraries


Monday March 5, 2018 3:00pm - 3:15pm
Room 105

3:00pm

S025: Let’s Talk About DRM: The Reality of Usage Restrictions and How Librarians & Students Make It Work
The promise of 24/7, unlimited access for multiple users makes ebooks seem like a dream, yet rigid copyright structures can introduce usability nightmares. This panel features students and librarians sharing DRM experiences and brainstorming solutions to ease its frustrations.

Speakers
LP

Laryssa Polika-Engle

Product Marketing Manager
avatar for HT Sun

HT Sun

Lead Product Manager, ProQuest


Monday March 5, 2018 3:00pm - 3:45pm
Room 204

3:15pm

S026-02: Point of Need: Using personas to meet users' research and scholarship needs
This talk will discuss how the eResources librarian at Indiana State University is working to create user personas to inform the placement/ design of resources across the library's web presence.   Participants will learn what user personas are, how they are made, and apply them to fit their institutional needs. 

Speakers
avatar for Melissa Gustafson

Melissa Gustafson

Electronic Resources & Copyright Librarian, Cunningham Memorial Library, Indiana State University


Monday March 5, 2018 3:15pm - 3:30pm
Room 105

4:00pm

S033: Smoothing the Path of the Research Journey: Designing for User Experience in Academic Libraries
From eye tracking to persona development, various techniques have been tested in user experience design for academic libraries. But as technology and expectations evolve, great UX remains a moving target. This session will cover the essential UX tools and research findings for optimizing the experience for your own unique users.

Moderators
avatar for Michael Groth

Michael Groth

Senior Brand Manager, International, Emerald Publishing
Michael Groth is Senior Brand Manager at Emerald Publishing, where he oversees international brand strategy and implementation across regional markets via digital, social, conference, thought leadership and PR channels. Mike has spent over 20 years in marketing for scholarly publishing... Read More →

Speakers
avatar for Elizabeth German

Elizabeth German

Service Design Librarian, Texas A&M University
Beth is an Assistant Librarian at Texas A&M University where she is the Service Design Librarian. In this role she connects user experience and project management to develop and enhance library tools and services. She received her Professional Management Professional certification... Read More →
avatar for Kara Kroes Li

Kara Kroes Li

Director of Product Management, EBSCO Information Services
As Director of Product Management for EBSCO, Kara is responsible for understanding the needs of end-users, librarians, and publishers and distilling those needs into product initiatives. Her current areas of focus are user experience, librarian workflows, and partnerships. Prior... Read More →
avatar for Frankie Sewell

Frankie Sewell

Head of Customer Insight, Emerald Publishing
Frankie heads up all Customer Insight and Customer Experience at Emerald Publishing. He draws on over a decade of experience from both agency and client side. His passion is the Customer and strives to make their experience as easy as possible. Outside of work he frequently enjoys... Read More →


Monday March 5, 2018 4:00pm - 4:45pm
Room 202
 
Tuesday, March 6
 

9:15am

S041: A tale of two assessments: A two-pronged approach to improve your discovery tool
Discovery tools are often users’ first impression of the library, so continuous assessment is critical to identify/solve usability issues. We will share two approaches (usability testing and a survey widget) for determining necessary changes that we used to assess EDS. Both methods can be done entirely online at a distance. Takeaways can be used to enhance your discovery tool effectiveness or to improve future assessment efforts.

Speakers
avatar for Carrie Bertling Disclafani

Carrie Bertling Disclafani

Distance Education Librarian, Johns Hopkins University
avatar for Jennifer Hill

Jennifer Hill

Distance Ed Lib/Electronic Resources Manager, Johns Hopkins University


Tuesday March 6, 2018 9:15am - 10:00am
Salon 6

10:45am

S056: To Be(nto) or not to Be(nto)? That is the question...
The “bento box” results display has been adopted by many trend-setting libraries. But is it more effective and more liked by users? This presentation will discuss the results of a study designed to answer those questions and include insights from one of the pioneers of the bento box display.

Speakers
avatar for Josh Boyer

Josh Boyer

department head, User Experience, NC State University Libraries
public services, library web, user research,
avatar for David J. Comeaux

David J. Comeaux

Systems and Discovery Librarian, LSU Libraries
Dave is responsible for the management of the LSU Libraries’ online library services platforms. Dave provides vision, leadership, and creative thinking to manage and improve discovery of and access to analog and digital content. He also leads the creation, development, and implementation... Read More →



Tuesday March 6, 2018 10:45am - 11:30am
Room 106

1:00pm

S060: Crying, Waiting, Hoping: How to Make Sure Your Remote Users Can Access e-Resources
Off-campus e-resource access problems can cause serious frustration for both library users and staff. This session will explore best practices used by libraries with high off-campus e-resource usage that have improved users’ experience and provide tips for identifying potential access issues using the EZproxy logs and administration page.

Speakers
avatar for Michael Peters

Michael Peters

Serials & E-Resources Coordinator, University of the Incarnate Word
I have worked in academic libraries for almost 20 years, and have held the position of Serials & Electronic Resources Coordinator at the University of the Incarnate Word Mabee Library for over 15 of those. I coordinate the acquisition, implementation, and maintenance of the library’s... Read More →
avatar for Hank Sway

Hank Sway

Product Manager, APIs & EZproxy, OCLC
Hank Sway is Product Manager for APIs and EZproxy at OCLC. Prior to joining OCLC in 2016, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusetts) and as Systems Librarian at Harvard University... Read More →



Tuesday March 6, 2018 1:00pm - 1:45pm
Room 204

2:00pm

S064: Have your cake and eat it too: Streamlining resource access via interoperable discovery and patron empowerment integration & SSO at Seton Hall University
This presentation will review how SHU, OCLC and EBSCO cooperated to improve and streamline SHU’s patrons’ login process and provide unified access to SHU’s catalog, availability, and patron account functionality directly within EDS. This session will explain the structure of the integration, as well as perform a live demonstration.

Speakers
MK

Marc Keepper

Product Manager, FOLIO, EBSCO
avatar for Elizabeth Leonard

Elizabeth Leonard

Assistant Dean, Seton Hall University
TM

Tyler Martin

Senior Product Manager, EBSCO Information Services
I am a Senior Product Manager at EBSCO working on EBSCO Discovery Service (EDS), and my current focus is on current EDS ILS Integration projects and Patron Empowerment Functionality in EDS. I also manage a team of Product Management Analysts who are responsible for building and maintaining... Read More →


Tuesday March 6, 2018 2:00pm - 2:45pm
Salon 6

2:00pm

S066: Aargh, Matey! Engaging Students with Augmented Reality (and Pirates)
Augmented Reality on a budget? No problem! The John F. Moss Library has used the free HP Reveal (formerly Aurasma) mobile app to engage students at Texas A&M University-Texarkana for the last two years, and we are here to share our experience. We will cover how to get started and beyond!

Speakers
KH

Kendra Harrell

Acquisitions Assistant, Texas A&M University - Texarkana
TS

Teri Stover

Library Director, Texas A&M University - Texarkana


Tuesday March 6, 2018 2:00pm - 2:45pm
Room 202

2:00pm

S069: How to put the library in the patrons' workflow, and be loved for it
I'll present how using innovative product development processes taken out of the startup world helped create an end user focused new product that offers library services in the workflow of off campus users, thus generating a new touchpoint with patrons - one that they highly appreciate.

Speakers
avatar for Johan Tilstra

Johan Tilstra

Founder, CEO of Lean Library, Lean Library


Tuesday March 6, 2018 2:00pm - 2:45pm
Room 106

3:15pm

S070: Web-Scale Discovery & the Advanced User
What role does web-scale discovery play in the advanced user's online research workflow? Using multiple methodologies, including biometrics and facial expression analysis, researchers from Brown University Library and EBSCO Information Services collaborated to understand how graduate students use web-scale discovery in the course of their research.

Speakers
avatar for Deirdre Costello

Deirdre Costello

Director, UX Research, EBSCO Information Services
Comic books, animal rights and UX, of course!
JN

Jeanette Norris

Metadata Management Librarian, Brown University



Tuesday March 6, 2018 3:15pm - 4:00pm
Salon 3

3:15pm

S074: Going Where Our Users Are: Enhancing Discovery and Access Beyond Traditional Library Tools
Many patrons bypass the library and its discovery channels - opting for PubMed, Google Scholar or even pirate sites like Sci-Hub to find/access articles. We'll report on a pilot designed to eliminate friction and instead provide seamless access to library resources, regardless of the patron's starting point.

Speakers
avatar for Jason Chabak

Jason Chabak

Director of Institutional Sales & Business Development, ReadCube
avatar for Michael Levine-Clark

Michael Levine-Clark

Dean of Libraries, University of Denver


Tuesday March 6, 2018 3:15pm - 4:00pm
Room 301
 
Wednesday, March 7
 

9:30am

S096: Personalizing the Discovery Experience through Custom User Interface Development
What do you get when you develop a unified discovery interface that combines open-source technologies with API-based access to a vendor index? A custom user experience! This session discusses initial goals and motivation for creating such interfaces, technical and practical considerations, user reception, and strategies for discovery development.

Speakers
avatar for Katy Aronoff

Katy Aronoff

Director of Solutions Architecture, Ex Libris
Katy Aronoff is director of solutions architecture for Ex Libris, running the pre-sales team for North America and conducting product demonstrations and workshops at libraries across the United States, Canada, and Latin America for Ex Libris. Prior to joining Ex Libris, she worked... Read More →
JT

Jason Thomale

Resource Discovery Systems Librarian, University of North Texas Libraries
avatar for Ken Varnum

Ken Varnum

Senior Program Manager, University of Michigan Library
I am the Senior Program Manager at the University of Michigan Library. In this role, I am responsible for three programs: Library Search, the U-M Library discovery interface, delivery interfaces, and the library's evolving and emerging analytics infrastructure.


Wednesday March 7, 2018 9:30am - 10:15am
Salon 3

9:30am

S102: There are No Right or Wrong Answers: Improving the User Experience One Usability Test at a Time
This session will teach attendees how to assess and improve user experience for library e-resources and related services using task-based usability tests. The presenters will detail their tips and lessons learned after conducting more than 30 usability tests with students to evaluate 8 different eBook platforms.

Speakers
NT

Natalia Tingle

University of Colorado Boulder
ET

Esta Tovstiadi

eResources Librarian, SUNY Potsdam
avatar for Gabrielle Wiersma

Gabrielle Wiersma

Director of Scholarly Resource Development, University of Colorado Boulder



Wednesday March 7, 2018 9:30am - 10:15am
Room 105