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ER&L 2018 has ended

13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online

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Tuesday, March 6
 

9:45am

S046-03: That's the Ticket! Creating a Homegrown Library Ticketing System Using Google Apps
Ticketing systems have many advantages for reporting and resolving problems in a library.  Unfortunately, proprietary ticketing systems are often expensive or complicated;  This presentation will discuss how our library used Google Apps and simple (and shareable) coding to create a ticketing system that works for many areas of the library.  

Speakers
KH

Katharine Hall Baldwin

Marymount University
MB

Meghan Burke

Metadata/Electronic Resources Librarian, Marymount University
MY

Mason Yang

Electronic Services Librarian/Associate Professor, Marymount University


Tuesday March 6, 2018 9:45am - 10:00am
Room 105

10:45am

S052: Troubleshooting Your Troubleshooting: A Guide to Recognizing Patterns, Making Decisions, and Delegating
Are you feeling overwhelmed by the variety and number of resource access issues you're asked to fix? This presentation provides a guide to common resource access issues, ways to recognize patterns or larger concerns, methods for creating workflow standardization, and opportunities for delegation in access error investigation and repair.  

Speakers
avatar for Erin Finnerty

Erin Finnerty

Electronic Resources Librarian, Temple University


Tuesday March 6, 2018 10:45am - 11:30am
Room 301