ER&L 2018 has ended

13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online


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troubleshooting [clear filter]
Tuesday, March 6

9:15am CST

S046-01: Troubleshooting 101: how to fix broken things under pressure
This presentation describes a troubleshooting workflow for bug reports submitted by patrons, who often need access restored ASAP. It will address lines of communication, Cornell’s division of labor, our investigative thought process, as well as common problems and their fixes. Includes LOLcats for moral support.

avatar for Heather Shipman

Heather Shipman

E-Resource Specialist, Cornell University Library
Heather Shipman coordinates Cornell's ebook ordering team and is part of the e-resource troubleshooting team. She tends to stick her nose into everything to see how it works.

Tuesday March 6, 2018 9:15am - 9:30am CST
Room 105

9:45am CST

S046-03: That's the Ticket! Creating a Homegrown Library Ticketing System Using Google Apps
Ticketing systems have many advantages for reporting and resolving problems in a library.  Unfortunately, proprietary ticketing systems are often expensive or complicated;  This presentation will discuss how our library used Google Apps and simple (and shareable) coding to create a ticketing system that works for many areas of the library.  


Katharine Baldwin

Access and Outreach Librarian, Marymount University

Meghan Burke

Metadata/Electronic Resources Librarian, Marymount University

Mason Yang

Electronic Services Librarian/Associate Professor, Marymount University

Tuesday March 6, 2018 9:45am - 10:00am CST
Room 105

10:45am CST

S049: Combining Forces for E-Resources: How We Organized a Hackfest for Not Necessarily Programmers
SCELC has generously supported grants for hackfests for electronic resource issues for the past two years. These e-resource-focused events welcome all experience levels, and encourage cross-training and creative thinking rather than requiring programming knowledge. We will share our planning, marketing, and program information for productive, collaborative events with tangible takeaways.

avatar for Alexa Stoneman, MLIS, MA, Dip. Lib.

Alexa Stoneman, MLIS, MA, Dip. Lib.

Electronic Resources & Instruction Librarian, Touro University California
Successful history of planning and implementing library and technology operations to enhance resources and services.

Justine Withers, MLIS

Electronic Resources Catalog Librarian, University of San Francisco Gleeson Library
classification and knowledge organization; improving display of e-resources in discovery layers, efficient record management, putting it all together

Tuesday March 6, 2018 10:45am - 11:30am CST
Salon 4

10:45am CST

S052: Troubleshooting Your Troubleshooting: A Guide to Recognizing Patterns, Making Decisions, and Delegating
Are you feeling overwhelmed by the variety and number of resource access issues you're asked to fix? This presentation provides a guide to common resource access issues, ways to recognize patterns or larger concerns, methods for creating workflow standardization, and opportunities for delegation in access error investigation and repair.  

avatar for Erin Finnerty

Erin Finnerty

Electronic Resources Librarian, Temple University

Tuesday March 6, 2018 10:45am - 11:30am CST
Room 301

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