ER&L 2018: Full Schedule

9:15am CST

S046-01: Troubleshooting 101: how to fix broken things under pressure

This presentation describes a troubleshooting workflow for bug reports submitted by patrons, who often need access restored ASAP. It will address lines of communication, Cornell’s division of labor, our investigative thought process, as well as common problems and their fixes. Includes LOLcats for moral support.

Speakers

Heather Shipman

E-Resource Specialist, Cornell University Library

Heather Shipman coordinates Cornell's ebook ordering team and is part of the e-resource troubleshooting team. She tends to stick her nose into everything to see how it works.

Tuesday March 6, 2018 9:15am - 9:30am CST
Room 105

1. Managing e-Resources & Licensing

Online Conference Recorded
Keywords patron support, troubleshooting
Audience Level Foundational

9:45am CST

S046-03: That's the Ticket! Creating a Homegrown Library Ticketing System Using Google Apps

Ticketing systems have many advantages for reporting and resolving problems in a library. Unfortunately, proprietary ticketing systems are often expensive or complicated; This presentation will discuss how our library used Google Apps and simple (and shareable) coding to create a ticketing system that works for many areas of the library.

Speakers

Katharine Baldwin

Access and Outreach Librarian, Marymount University

Meghan Burke

Metadata/Electronic Resources Librarian, Marymount University

Mason Yang

Electronic Services Librarian/Associate Professor, Marymount University

Tuesday March 6, 2018 9:45am - 10:00am CST
Room 105

1. Managing e-Resources & Licensing

Online Conference Recorded
Keywords workflow, troubleshooting
Audience Level Foundational

10:45am CST

S049: Combining Forces for E-Resources: How We Organized a Hackfest for Not Necessarily Programmers

SCELC has generously supported grants for hackfests for electronic resource issues for the past two years. These e-resource-focused events welcome all experience levels, and encourage cross-training and creative thinking rather than requiring programming knowledge. We will share our planning, marketing, and program information for productive, collaborative events with tangible takeaways.

Speakers

Caroline Muglia, MLIS, MA History

Alexa Stoneman, MLIS, MA, Dip. Lib.

Electronic Resources & Instruction Librarian, Touro University California

Successful history of planning and implementing library and technology operations to enhance resources and services.

Justine Withers, MLIS

Electronic Resources Catalog Librarian, University of San Francisco Gleeson Library

classification and knowledge organization; improving display of e-resources in discovery layers, efficient record management, putting it all together

Eric Chao, MLIS

SCELC

Margaret Hogarth, MLIS, MS Environmental Studies

Tuesday March 6, 2018 10:45am - 11:30am CST
Salon 4

1. Managing e-Resources & Licensing

Online Conference Live
Keywords technology, collaboration, innovation, hacks, troubleshooting
Audience Level Intermediate

10:45am CST

S052: Troubleshooting Your Troubleshooting: A Guide to Recognizing Patterns, Making Decisions, and Delegating

Are you feeling overwhelmed by the variety and number of resource access issues you're asked to fix? This presentation provides a guide to common resource access issues, ways to recognize patterns or larger concerns, methods for creating workflow standardization, and opportunities for delegation in access error investigation and repair.

Speakers

Erin Finnerty

Electronic Resources Librarian, Temple University

Tuesday March 6, 2018 10:45am - 11:30am CST
Room 301

1. Managing e-Resources & Licensing

Online Conference Recorded
Keywords troubleshooting, resource access, workflow
Audience Level Foundational