In this presentation, I’ll discuss how I’ve approached documentation and training, both as a staff member “hit by a bus” and as the backup left to pick up the pieces. I’ll address why this is important, where you even begin, what’s worked, what hasn’t, and what I’m still wrestling with.
Heather Shipman coordinates Cornell's ebook ordering team and is part of the e-resource troubleshooting team. She tends to stick her nose into everything to see how it works.
