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13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online

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Monday, March 5 • 2:00pm - 3:00pm
P13: Canary in the Coal Mine: Utilizing Interlibrary Loan Requests to Monitor eResource Access

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Many times Interlibrary Loan requests for electronic articles are simply help-desk tickets in disguise. Because ILL staff double-check to ensure that the resource is not already owned before sending out the request, they discover hiccups in access that patrons might not know how to report otherwise, saving library staff time.

Speakers
avatar for Renna Redd

Renna Redd

Interlibrary Loan Librarian, Clemson University
Renna Tuten Redd has served as the Interlibrary Loan Librarian at Clemson University since 2015. Her duties involve overseeing all resource sharing and document delivery services as well as off-site storage management. Her other current library projects involve participating in the... Read More →


Monday March 5, 2018 2:00pm - 3:00pm
Exhibit Hall

Attendees (62)