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ER&L 2018 has ended

13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online

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Monday, March 5 • 2:00pm - 3:00pm
P11: Mapping Help Tickets to Lasell College, Brennan Library's E-resource Access Chain

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When accessing a library’s electronic resources, patrons must travel through a chain of interconnected technologies. This poster outlines Lasell College, Brennan Library's primary access chains and maps help tickets to where in the chains the access breakdowns occurred.


Monday March 5, 2018 2:00pm - 3:00pm CST
Exhibit Hall