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13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online


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Tuesday, March 6 • 1:00pm - 1:45pm
S060: Crying, Waiting, Hoping: How to Make Sure Your Remote Users Can Access e-Resources

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Off-campus e-resource access problems can cause serious frustration for both library users and staff. This session will explore best practices used by libraries with high off-campus e-resource usage that have improved users’ experience and provide tips for identifying potential access issues using the EZproxy logs and administration page.

avatar for Michael Peters

Michael Peters

Serials & E-Resources Coordinator, University of the Incarnate Word
I have worked in academic libraries for almost 20 years, and have held the position of Serials & Electronic Resources Coordinator at the University of the Incarnate Word Mabee Library for over 15 of those. I coordinate the acquisition, implementation, and maintenance of the library’s... Read More →
avatar for Hank Sway

Hank Sway

Product Manager, OCLC
Hank Sway is Product Manager for APIs and EZproxy at OCLC. Prior to joining OCLC in 2016, he held a variety of library technology roles, including as Assistant Library Director for Technology at the Public Library of Brookline (Massachusetts) and as Systems Librarian at Harvard University... Read More →

Tuesday March 6, 2018 1:00pm - 1:45pm CST
Room 204
  5. User Experience & Promotion