Service Design Librarian, Texas A&M University
Beth is an Assistant Librarian at Texas A&M University where she is the Service Design Librarian. In this role she connects user experience and project management to develop and enhance library tools and services. She received her Professional Management Professional certification...
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Director, Product Management, eBooks, EBSCO Information Services
I have been building e-book products and services since 2005. As Director of eBook Product Management for EBSCO, I am responsible for understanding the needs of end-users, librarian customers, and publisher partners and distilling those needs into a product strategy. My current projects...
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Head of Customer Insight, Emerald Publishing
Frankie heads up all Customer Insight and Customer Experience at Emerald Publishing. He draws on over a decade of experience from both agency and client side. His passion is the Customer and strives to make their experience as easy as possible.
Outside of work he frequently enjoys...
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