This presentation describes a troubleshooting workflow for bug reports submitted by patrons, who often need access restored ASAP. It will address lines of communication, Cornell’s division of labor, our investigative thought process, as well as common problems and their fixes. Includes LOLcats for moral support.
Heather Shipman coordinates Cornell's ebook ordering team and is part of the e-resource troubleshooting team. She tends to stick her nose into everything to see how it works.
Tuesday March 6, 2018 9:15am - 9:30am CST
Room 105
