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13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online

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Tuesday, March 6 • 9:45am - 10:00am
S046-03: That's the Ticket! Creating a Homegrown Library Ticketing System Using Google Apps

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Ticketing systems have many advantages for reporting and resolving problems in a library.  Unfortunately, proprietary ticketing systems are often expensive or complicated;  This presentation will discuss how our library used Google Apps and simple (and shareable) coding to create a ticketing system that works for many areas of the library.  

Speakers
KB

Katharine Baldwin

Access and Outreach Librarian, Marymount University
MB

Meghan Burke

Metadata/Electronic Resources Librarian, Marymount University
MY

Mason Yang

Electronic Services Librarian/Associate Professor, Marymount University


Tuesday March 6, 2018 9:45am - 10:00am CST
Room 105