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13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online

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Wednesday, March 7 • 1:00pm - 5:00pm
W07: Teach Your Staff to Troubleshoot E-Resources: Practical Processes to Documenting and Implement A Troubleshooting Training Curriculum

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E-resource troubleshooting is an increasingly complex and time-consuming activity in the era of web-scale discovery. With multiple systems and access pathways involved, effective problem solving requires a sophisticated bundle of knowledge, skills, and tools. How can librarians and staff become effective and efficient troubleshooters? Through hands-on activities and group discussions, workshop participants will learn several practical approaches to documenting their e-resource access environment, systems, and troubleshooting methods, then create a framework for their own e-resources troubleshooting training curriculum. Presenters will cover key concepts and troubleshooting tools, and help participants understand how to apply those concepts and tools in their own discovery and access environments. Participants will also learn how to evaluate training effectiveness, along with strategies for practical reinforcement of troubleshooting techniques and skills. The presenters work in an Alma/Primo discovery environment, but this workshop is intended to be system agnostic. Participants will leave this session with drafts of training documents specific to their own environments.


This workshops will be available to in-person attendees only and requires an additional ticket. It will not be available via the Online Conference. 

Speakers
avatar for Sunshine J. Carter

Sunshine J. Carter

Interim Collection Development Officer & Electronic Resources Librarian/ERM Unit Manager, University of Minnesota Libraries
Sunshine Carter is the Electronic Resources Librarian and Manager of the E-Resource Management Unit at the University of Minnesota Libraries. She's also, currently, the interim Collection Development Officer. Sunshine is interested in the ecosystem of e-resources from licensing to... Read More →
avatar for Stacie Traill

Stacie Traill

Metadata Analyst, University of Minnesota Libraries
Stacie Traill is a Metadata Analyst at the University of Minnesota Libraries. Prior to her current role, she held positions as Cartographic and Electronic Resources Cataloger and Special Formats Cataloging Coordinator also at the University of Minnesota. Stacie has worked extensively... Read More →


Wednesday March 7, 2018 1:00pm - 5:00pm
Room 203

Attendees (73)