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13th Annual Conference | March 4-7, 2018 | Austin, Texas & Online

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Sunday, March 4 • 1:00pm - 5:00pm
W05: So Now It’s Your Job to Fix This: Learning How to Troubleshoot E-Resource Problems

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Taking over E-Resources management? Broadening your skills for a job search? This workshop is designed to give attendees the basic tools to identify, resolve, and track a variety of electronic resource access issues, from simple to complex.  It will begin by introducing attendees to the different elements involved in making an online resource accessible to users and then describe the common ways in which the components can break. The presenters will bring case studies and real-life examples to demonstrate what participants can expect once they’re professional e-resources troubleshooters. Using hands-on activities and drawing on the vast experience of the presenters, the workshop will walk through how to the details of how each system  component functions, so that attendees can ascertain for themselves the cause of sample  access problems. After learning how to diagnose an issue, attendees will learn the steps needed to fully resolve the issue, how (and to whom) to communicate regarding the resolution, and the importance of tracking all this activity for future use.  Participants will be able to take away practical techniques and skills that they can immediately put into practice in their own work environments. The presenters currently work in an OCLC WMS/WorldCat Discovery consortial  environment, but have experience running SFX, 360 Link, Primo, EDS, and SirsiDynix Symphony from previous institutions, so the workshop is intended to cover issues faced in those systems as well.

This workshops will be available to in-person attendees only and requires an additional ticket. It will not be available via the Online Conference. 

Speakers
VF

Vanessa French

Electronic Resources Librarian, Butler University
avatar for Josh Petrusa

Josh Petrusa

Assoc. Dean for Collections & Digital Services, Butler University Libraries



Sunday March 4, 2018 1:00pm - 5:00pm
Room 105
  • ERL 101 Programming Yes

Attendees (59)